Tools are needed in everything, and without them, life would be a little harder for people who work on hands-on experience, particularly those on the frontlines of most businesses present in the different industries today.
Contact centers are one of the most important services for businesses. They make the world functional and connected despite the distance, focusing on global scale operations that let a company connect to their international clientele.
(Photo : Andrea Piacquadio from Pexels)
Platforms and software are a few of the modern tools that help in the everyday life of people, ensuring that they get the best they can out of every situation. It is the same case for Contact Centers, as they relay the concerns and issues of a customer to find a solution and communicate with them, providing a hands-on experience even at a remote setup.
Here is the top 5 best contact center operations software of 2021:
(Photo : 3CX)
#1 3CX
Contact Center Operations Software’s top bets include 3CX, a global company that has focused on bringing the freedom of communication to all its users, from contact center agents to customers that utilize products for their needs.
With the latest release of V18, 3CX introduced a platform that brings a fully-integrated customer-focused communications system and helps in bridging the communication gap between agent and customer.
The company brings a lot of services and benefits to the table, having a massive portfolio since 2005, with more than 25,000 partner companies and 12 million users that rely on its services and offers.
3CX brings one of the best in class audio quality, performance, and reliability while helping retain high levels of customer service even in a remote setup. The company helps in eliminating extra costs, as it delivers an all-in-one solution.
The company offers competitive pricing and focuses on bringing a service that is transparent and affordable.
Who Is 3CX?
3CX is a company that develops open standards communications solutions that brings innovation in business connectivity and collaboration, aiming to replace the proprietary PBXs (Private Branch Exchange). The company offers cutting costs from telephone companies, helps in boosting employee productivity, and improves customer experience services.
The company’s software solution includes free mobile applications for Android and iOS, video conferencing, website live chat, SMS, and Facebook message integration as a complete communications package.
3CX has as many as 600,000 customers who use its services globally, and it includes top names like McDonald’s, Hugo Boss, Plaza Antwerp, Harley Davidson, Wilson Sporting Goods, Pepsi, and more. The company is known globally for service quality and availability, …….